Konya Makes Its Mark on Lean Municipality Practices

Konya Metropolitan Municipality Mayor Uğur İbrahim Altay discussed Konya's practices in the field of "Lean Municipality" at the symposium on behalf of the Turkey Municipalities Union (TBB) in collaboration with Bursa Metropolitan Municipality held in Bursa.

President Altay, stating that one of the most important agendas in municipalities is digitalization, said, "We have reached a point where citizens can receive services without coming to the municipality, and people can handle their affairs from wherever they are. This is also one of our important agenda items." President Altay emphasized that everything in the world is shaped according to the users and said, "No matter how much we simplify ourselves, our duty is to ensure that the people we serve have access to it. Our duty is to increase the satisfaction of our citizens."

President Altay emphasized that one of the most important agendas in municipalities, particularly in the context of lean municipality practices, is digitalization. He stated, "We have now reached a point where citizens can receive services from the municipality without having to visit, and people can manage their tasks from their current location. This is also one of the important agenda items for us. I believe that personnel motivation is one of the important tasks in this regard. I would like to express my gratitude to the Turkey Municipalities Union. In the field of municipal governance, such programs provide significant contributions to all of us in terms of the vision for the future."